At Ryn, our aim is to ensure your complete satisfaction with your purchase. We understand that sometimes returns are necessary, and we have implemented a customer-friendly return policy to facilitate this process while maintaining the sustainability of our business. Please review the following guidelines:

30-Day Return Window: You have 30 days from the date of delivery to initiate a return or exchange. If 30 days have passed since your purchase, unfortunately, we won't be able to offer you a refund or exchange.

Eligibility for Return/Exchange: To be eligible for a return or exchange, the item must be unused, unworn, and in the same condition as when you received it. It should also include all original tags and labels. Please note that certain items, such as intimate apparel are non-returnable.

Return Shipping: For returns and refunds, customers are responsible for covering the return shipping costs. We recommend using a trackable shipping method to ensure the safe and timely return of the item. However, in the case of an exchange, where you are requesting a different size, color, or variant of the same item, we will cover the cost of return shipping for the exchanged item.

Restocking Fee: We do not charge any restocking fees for returns or exchanges.

Refunds/Store Credit: Once your returned item is received and inspected, we will send you an email notification to confirm the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe. Alternatively, you may opt to receive store credit in the form of a gift card.

If you receive a damaged or defective item, please contact us immediately. We will arrange for a return or exchange and cover the return shipping costs. Photographic evidence of the damage may be required for our records.

To initiate a return or exchange, please contact our customer support team at hello@weareryn.com. Include your order number, reason for return, and any relevant details. Our team will guide you through the process and provide you with the necessary return shipping information.

We highly value your satisfaction and want to ensure that you have a positive shopping experience at Ryn. If you have any questions or concerns regarding our return policy, please don't hesitate to reach out to our customer support team. We are here to assist you and make the return process as smooth as possible.